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This document supplements the Logbase Privacy Policy and provides detailed information about the retention periods and deletion practices followed by individual Logbase applications. Data processing activities described in this document are governed by the Logbase Privacy Policy and Data Processing Addendum (DPA).
Retention periods vary depending on the application, the type of data processed, and the functionality provided. Unless otherwise stated, applicable Personal Data is deleted or anonymized from active systems upon receipt of the relevant Shopify GDPR webhook. Data retained in encrypted backup systems is automatically deleted or overwritten in accordance with Logbase's backup retention and rotation processes.
Shopify GDPR Webhook Compliance
Logbase implements Shopify's GDPR-compliant webhook mechanisms to support data deletion and privacy requests.
shop/redact
- Shopify sends this event 48 hours after a merchant uninstalls the application.
- Upon receiving this event, Logbase automatically deletes or anonymizes applicable Personal Data associated with the merchant from its active systems, except where retention is required for legal, regulatory, or security purposes.
- Any residual copies remaining in backup systems are automatically deleted or overwritten within 30 days in accordance with Logbase's backup retention and rotation processes.
customers/redact
- Shopify sends this event 10 days after a customer requests deletion or when a merchant deletes a customer.
- Upon receiving this event, Logbase automatically deletes or anonymizes applicable Personal Data related to the specified customer from its active systems, where such data is identifiable and stored.
- Any residual copies remaining in backup systems are automatically deleted or overwritten within 30 days in accordance with Logbase's backup retention and rotation processes.
Selleasy (Upsell & Cross-Sell)
Merchant Data
Deleted upon receipt of the shop/redact webhook.
| Field | Details |
|---|---|
| Retention Period: While the store is active Retention Details: Retained for account management, analytics, and communication. | |
| Phone | Retention Period: Not stored |
| Name | Retention Period: Not stored |
| Address | Retention Period: Not stored |
Merchant Customer Data
Deleted upon receipt of the customer/redact webhook
| Field | Details |
|---|---|
| Retention Period: Not stored | |
| Phone | Retention Period: Not stored |
| Name | Retention Period: Not stored |
| Address | Retention Period: Not stored |
| Order Information | Retention Period: Not stored |
Pickeasy (Pickup & Delivery Date)
Merchant Data
Deleted upon receipt of the shop/redact webhook.
| Field | Details |
|---|---|
| Retention Period: While the store is active Retention Details: Retained for account management, operational management, including notification workflows and system logs | |
| Phone | Retention Period: While the store is active Retention Details: Retained for CRM, analytics, and communication. |
| Name | Retention Period: While the store is active Retention Details: Retained for account identification and CRM. |
| Address | Retention Period: While the store is active Retention Details: Retained to support location setup and operational workflows |
Merchant Customer Data
Deleted upon receipt of the customer/redact webhook
| Field | Details |
|---|---|
| Retention Period: Up to 90 days Retention Details: Retained to support historical visibility in the admin interface and support troubleshooting. | |
| Phone | Retention Period: Up to 90 days Retention Details: Retained to support historical visibility in the admin interface and support troubleshooting. |
| Name | Retention Period: Up to 90 days Retention Details: Retained to support historical visibility in the admin interface and support troubleshooting. |
| Address | Retention Period: Up to 90 days Retention Details: Stored to support delivery calculations, historical visibility, and troubleshooting |
| Order Information | Retention Period: Up to 90 days Retention Details: Retained to support processing, historical visibility, and troubleshooting |
ShipX (Shipping Rates)
Merchant Data
Deleted upon receipt of the shop/redact webhook.
| Field | Details |
|---|---|
| Retention Period: While the store is active Retention Details: Retained for account management, analytics, and communication. | |
| Phone | Retention Period: While the store is active Retention Details: Retained for CRM, analytics, and communication. |
| Name | Retention Period: While the store is active Retention Details: Retained for account identification and CRM. |
| Address | Retention Period: Not retained for application use Retention Details: Not stored for core functionality. |
Merchant Customer Data
Deleted upon receipt of the customer/redact webhook
| Field | Details |
|---|---|
| Retention Period: Up to 60 days Retention Details: Retained to support shipping rate calculation, historical visibility, and troubleshooting. | |
| Phone | Retention Period: Up to 60 days Retention Details: Retained for application processing, historical visibility, and troubleshooting. |
| Name | Retention Period: Up to 60 days Retention Details: Retained for application processing, historical visibility, and troubleshooting. |
| Address | Retention Period: Up to 60 days Retention Details: Retained to support shipping calculations and logistics workflows. |
| Order Information | Retention Period: Up to 60 days Retention Details: Retained to support shipping rate calculation, processing, and troubleshooting. |
AskTimmy (AI Customer Assistant)
Merchant Data
Deleted upon receipt of the shop/redact webhook.
| Field | Details |
|---|---|
| Retention Period: While the store is active Retention Details: Retained for account management, analytics, and communication. | |
| Phone | Retention Period: While the store is active Retention Details: Retained for CRM, analytics, and communication. |
| Name | Retention Period: While the store is active Retention Details: Retained for account management, analytics, and communication. |
| Address | Retention Period: While the store is active Retention Details: Retained to support store locations and operational setup |
Merchant Customer Data
Deleted upon receipt of the customer/redact webhook
| Field | Details |
|---|---|
| Retention Period: Up to 60 days Retention Details: Retained as part of conversation history and analytics for merchant review and troubleshooting | |
| Phone | Retention Period: Up to 60 days Retention Details: Retained as part of conversation records and lead data |
| Name | Retention Period: Up to 60 days Retention Details: Retained as part of conversation records and analytics |
| Address | Retention Period: Up to 60 days Retention Details: Retained as part of conversation records |
| Order Information | Retention Period: Up to 60 days Retention Details: Retained as part of conversation history and support workflows |
| Customer Uploaded Images (Photo Search) | Retention Period: Up to 60 days Retention Details: Retained for processing, search history, and analytics. Image references may be retained for debugging. |
BookX (Booking & Appointment)
Merchant Data
Deleted upon receipt of the shop/redact webhook.
| Field | Details |
|---|---|
| Retention Period: While the store is active Retention Details: Retained for account management CRM-related activities and communication. | |
| Phone | Retention Period: While the store is active Retention Details: Retained for CRM, analytics, and communication. |
| Name | Retention Period: While the store is active Retention Details: Retained for account identification and CRM. |
| Address | Retention Period: While the store is active Retention Details: Retained for CRM and analytics purposes |
Merchant Customer Data
Deleted upon receipt of the customer/redact webhook
| Field | Details |
|---|---|
| Retention Period: Up to 365 days Retention Details: Retained as part of booking records to support application functionality | |
| Phone | Retention Period: Up to 365 days Retention Details: Retained for application processing, historical visibility, and troubleshooting. |
| Name | Retention Period: Up to 365 days Retention Details: Retained as part of booking records to support application functionality |
| Address | Retention Period: Up to 365 days Retention Details: Retained as part of booking records to support application functionality |
| Order Information | Retention Period: Up to 365 days Retention Details: Retained to support navigation and booking reference within the application |
Dealeasy (Volume Discount)
Merchant Data
Deleted upon receipt of the shop/redact webhook.
| Field | Details |
|---|---|
| Retention Period: While the store is active Retention Details: Retained for account management, analytics, and communication. | |
| Phone | Retention Period: Not retained |
| Name | Retention Period: Not retained |
| Address | Retention Period: Not retained |
Merchant Customer Data
Deleted upon receipt of the customer/redact webhook
| Field | Details |
|---|---|
| Retention Period: Not retained | |
| Phone | Retention Period: Not retained |
| Name | Retention Period: Not retained |
| Address | Retention Period: Not retained |
| Order Information | Retention Period: Aggregated data retained for billing and analytics purposes. No identifiable customer order data is retained. |
Dibs (Preorder)
Merchant Data
Deleted upon receipt of the shop/redact webhook.
| Field | Details |
|---|---|
| Retention Period: While the store is active Retention Details: Retained to support notification workflows and display within support tools | |
| Phone | Retention Period: Not retained |
| Name | Retention Period: While the store is active Retention Details: Retained to support notification workflows and display within support tools |
| Address | Retention Period: While the store is active Retention Details: Retained to support configuration and operational validation |
Merchant Customer Data
Deleted upon receipt of the customer/redact webhook
| Field | Details |
|---|---|
| Retention Period: Not retained | |
| Phone | Retention Period: Not retained |
| Name | Retention Period: Not retained |
| Address | Retention Period: Not retained |
| Order Information | Retention Period: Not retained |
DecorGenie (Shop Minis)
User-uploaded images and generated results are stored to support visualization history for users. Retained for up to 90 days based on operational requirements, after which it is deleted unless retention is required for legal, regulatory, or security purposes.
FitGenie (Shop Minis)
User-uploaded images and generated try-on results are stored to support try-on history for users. Retained for up to 90 days based on operational requirements, after which it is deleted thereafter unless retention is required for legal, regulatory, or security purposes.
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